|Itil Service Support CD-Rom (Single User) (It Infrastructure Library)||
Core ITIL v2 Service Support CD.
|Introduction to ITIL||
An excellent introduction to all core ITIL v2 processes.
|The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps||
Very useful to those implementing ITIL.
|Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives||
Valuable to the practitioner, project manager or senior management.
|Effective IT Service Management: To ITIL and Beyond!||
The focus is on continuous improvement and maturity of the ITIL processes.
|Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management||
Excellent book for those implementing ITIL processes and practices.
|IT Service Management: An Introduction Based on ITIL||
A handy little book which brings the reader up to speed quickly.
|Service Level Management - The ITIL Process in SAP Operations||
Specifically aimed at organisations where SAP and ITIL need to integrate.
|Security Management (ITIL): Part 14 (IT Infrastructure Library)||
The ITIL v2 Security Management publication is not a core book but proves very useful.
|Foundations of It Service Management op basis van Itil Itilv2||
A very good and concise introduction to ITIL v2.