Itil Service Support CD-Rom (Single User) (It Infrastructure Library) Core ITIL v2 Service Support CD.
Introduction to ITIL An excellent introduction to all core ITIL v2 processes.
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps Very useful to those implementing ITIL.
Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives Valuable to the practitioner, project manager or senior management.
Effective IT Service Management: To ITIL and Beyond! The focus is on continuous improvement and maturity of the ITIL processes.
Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management Excellent book for those implementing ITIL processes and practices.
IT Service Management: An Introduction Based on ITIL A handy little book which brings the reader up to speed quickly.
Service Level Management - The ITIL Process in SAP Operations Specifically aimed at organisations where SAP and ITIL need to integrate.
Security Management (ITIL): Part 14 (IT Infrastructure Library) The ITIL v2 Security Management publication is not a core book but proves very useful.
Foundations of It Service Management op basis van Itil Itilv2 A very good and concise introduction to ITIL v2.