ITIL Service Strategy
ITIL Version 3 at a Glance: Information Quick Reference
Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (Best Practice)
Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid
The official introduction to the ITIL service lifecycle
Effective IT Service Management: To ITIL and Beyond!
Key element guide suite (pack of 5): The Only ITIL Pocketbooks from the Official Source
ITIL small-scale implementation
How to Develop and Implement Your It Strategy (Designing the Future)