ITIL Lifecycle Publication Suite: 5 vols: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement
ITIL Continual Service Improvement
Continual Service Improvement based on Itil® V3: A Management Guide (Best Practice (Van Haren Publishing))
ITIL Version 3 at a Glance: Information Quick Reference
Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (Best Practice)
The official introduction to the ITIL service lifecycle
Effective IT Service Management: To ITIL and Beyond!
Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives
IT Service Management From Hell!: based on Not-ITIL: Version 3