ITIL Service Design
ITIL Version 3 at a Glance: Information Quick Reference
Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (Best Practice)
Key element guide suite (pack of 5): The Only ITIL Pocketbooks from the Official Source
ITIL Lifecycle Publication Suite: 5 vols: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement
Foundations of ITIL® V3 (Best Practice IT Management)
Service Design based on Itil® V3: A Management Guide (Best Practice (Van Haren Publishing))
Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives
Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL