Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (Best Practice)
ITIL Lifecycle Publication Suite: 5 vols: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement
Implementing ITIL Configuration Management (paperback)
ITIL small-scale implementation
Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL