Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
Delivering Public Services That Work: Vol. 1
I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations
Freedom from Command & Control: Rethinking Management for Lean Service
Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-based Management
Handbook of Principles of Organizational Behavior: Indispensable Knowledge for Evidence-Based Management